Appliance Maintenance Service Agreement
This Home Appliance Preventive Maintenance Service Agreement (“Agreement”) is entered into as of the Effective Date set forth on the Customer Enrollment Form (“Effective Date”) by and between:
Handler Appliance (“Company”), duly registered and licensed where required by law, and the customer identified in the Enrollment Form (“Customer”).
Company and Customer may be referred to individually as a “Party” and collectively as the “Parties.”
1. PURPOSE
The purpose of this Agreement is to provide preventative maintenance services for major household appliances as selected by Customer at enrollment under either:
Standard Maintenance Plan
VIP Maintenance Plan
These plans are designed to reduce unexpected breakdowns, extend appliance lifespan, minimize downtime, and provide priority service access.
2. DEFINITIONS
For purposes of this Agreement:
Covered Appliances means eligible major residential appliances located at the Service Address and listed in the Enrollment Form.
Preventative Maintenance Services means inspections, cleanings, adjustments, testing, and manufacturer-recommended tune-ups intended to maintain proper appliance operation.
Service Address means the residential property identified in the Enrollment Form.
Membership Term means the initial twelve (12) month period beginning on the Effective Date unless otherwise specified.
Repair Services means corrective services required due to malfunction, failure, or breakdown.
3. PLAN OPTIONS AND DIFFERENTIATION
Customer shall select one of the following plans.
3.1 Standard Maintenance Plan
Includes:
One scheduled preventative maintenance visit per year per Membership Term
Multi-point inspection and safety check
Basic cleaning of accessible components
Performance testing and calibration adjustments (where applicable)
Standard scheduling priority
5% discount on labor charges for non-covered repairs
Digital service report following each visit
Response time for repair requests: typically within 3–5 business days, subject to availability.
3.2 VIP Maintenance Plan
Includes all Standard Plan benefits, plus:
Enhanced system performance evaluation
Deep cleaning of accessible components and airflow systems (where applicable)
Proactive replacement recommendations and maintenance planning
Priority scheduling for all service calls
Expedited repair response (typically within 1–2 business days, subject to availability)
10% discount on labor charges for non-covered repairs
Expedited shipping discount if needed
One free diagnostic service fee waived if needed
Second year warranty on parts and labor on top of the regular one-year warranty
Free advice callback for minor troubleshooting
VIP members receive front-of-queue scheduling during peak service seasons.
4. COVERED APPLIANCES
Covered Appliances may include the following residential appliances if listed in the Enrollment Form:
Refrigerator
Freezer
Wine Cooler
Oven / Range / Cooktop
Vent Hood
Dishwasher
Microwave (built-in)
Washer
Dryer
Garbage disposal
Other approved appliances as agreed in writing
Commercial appliances and appliances used for business purposes are excluded unless expressly approved in writing.
5. SCOPE OF PREVENTATIVE MAINTENANCE SERVICES
Preventative Maintenance Services may include:
Visual inspection of major components
Cleaning of accessible coils, filters, vents, and drains
Tightening of accessible connections
Electrical connection inspection (non-invasive)
Operational performance testing
Safety checks
Services are limited to manufacturer-recommended preventative care and do not include major disassembly or internal sealed-system repairs.
6. EXCLUSIONS
This Agreement does not cover:
Major component replacement
Refrigerant recharge or sealed-system repair
Cosmetic damage
Damage due to misuse, neglect, abuse, or improper installation
Pre-existing conditions
Acts of God, fire, flood, storm, or power surge
Pest or rodent damage
Structural or electrical system defects
Manufacturer recall repairs
Appliances not listed in the Enrollment Form
Repair services are billed separately, subject to applicable plan discounts.
7. SERVICE SCHEDULING
7.1 Customer Responsibilities
Customer must:
Provide safe and unobstructed access to Covered Appliances
Ensure utilities (water, gas, electricity) are active
Be present during service or provide authorized access
7.2 Appointment Scheduling
Company will contact Customer to schedule preventative maintenance visits. Customer must schedule visits within the Membership Term. Unused visits do not roll over unless otherwise agreed in writing.
7.3 Missed Appointments
Failure to provide access may result in a service fee.
8. REPAIR DISCOUNTS
Plan discounts apply to labor charges only and do not apply to:
Parts
Specialty equipment
After-hours service (unless otherwise stated)
Subcontractor services
Discounts cannot be combined with other promotions unless approved by Company.
9. FEES AND PAYMENT TERMS
9.1 Plan Pricing
Pricing is set forth in the Enrollment Form.
9.2 Payment Options
Customer may pay:
Annually in advance
Monthly recurring billing (if offered)
9.3 Late Payments
Late payments may result in:
Suspension of benefits
Late fees
Termination of Agreement
9.4 Price Adjustments
Company may adjust renewal pricing with at least thirty (30) days prior written notice.
10. TERM AND RENEWAL
10.1 Initial Term
This Agreement begins on the Effective Date and continues for the Membership Term.
10.2 Automatic Renewal
Unless canceled at least thirty (30) days before expiration, this Agreement automatically renews for successive one-year terms.
10.3 Cancellation by Customer
Customer may cancel:
Within 10 days of enrollment for a full refund if no services were rendered
After services are rendered, no refunds
10.4 Cancellation by Company
Company may terminate for:
Non-payment
Unsafe service conditions
Misrepresentation
Abuse of service personnel
11. NO GUARANTEE OF FAILURE PREVENTION
Preventative maintenance reduces the likelihood of breakdown but does not guarantee uninterrupted appliance operation. Appliances may fail despite proper maintenance.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
Company’s total liability under this Agreement shall not exceed the total fees paid by Customer during the preceding twelve months
Company shall not be liable for indirect, incidental, special, punitive, or consequential damages including food spoilage, water damage, or loss of use
Company is not responsible for manufacturer defects
13. WARRANTY DISCLAIMER
Company provides services in a professional and workmanlike manner.
Except as expressly stated, Company disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
Repair Services may carry a limited workmanship warranty as separately provided in writing.
14. INDEMNIFICATION
Customer agrees to indemnify and hold harmless Company from claims arising from:
Unsafe conditions at the Service Address
Customer misuse of appliances
Unauthorized modifications or repairs performed by third parties
15. FORCE MAJEURE
Company shall not be liable for delay or failure to perform due to events beyond reasonable control including natural disasters, labor shortages, supply chain disruptions, governmental actions, or severe weather.
16. DISPUTE RESOLUTION
16.1 Informal Resolution
Parties agree to attempt good faith resolution before formal proceedings.
16.2 Arbitration
Any dispute arising from this Agreement shall be resolved through binding arbitration in Passaic County, New Jersey unless prohibited by law.
Each Party shall bear its own attorney’s fees unless otherwise awarded.
17. ASSIGNMENT
Customer may not assign this Agreement without Company’s written consent. Company may assign this Agreement in connection with a merger, sale, or asset transfer.
18. GOVERNING LAW
This Agreement shall be governed by the laws of the State of New Jersey without regard to conflict of law principles.
19. ENTIRE AGREEMENT
This Agreement together with the Enrollment Form constitutes the entire agreement between the Parties and supersedes all prior discussions or representations.
Any modifications must be in writing and signed by both Parties.
20. ACKNOWLEDGMENT
By enrolling, Customer acknowledges:
Understanding of plan benefits and limitations
That preventative maintenance reduces but does not eliminate breakdown risk
Agreement to the terms and conditions herein